{"id":1055,"date":"2026-05-14T12:37:33","date_gmt":"2026-05-14T12:37:33","guid":{"rendered":"https:\/\/eptadermegypt.com\/?page_id=1055"},"modified":"2026-06-27T11:48:18","modified_gmt":"2026-06-27T11:48:18","slug":"exchange-refund-policy","status":"publish","type":"page","link":"https:\/\/eptadermegypt.com\/ar\/exchange-refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1055\" class=\"elementor elementor-1055\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-30238be e-flex e-con-boxed e-con e-parent\" data-id=\"30238be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e076023 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3e076023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-3e076023{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87bb7d3 text-right color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"87bb7d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Exchange &amp; Refund Policy<\/strong><\/h2><p>At EPTADERM, we are committed to ensuring your satisfaction with every purchase. Should your order not fully meet your expectations, we invite you to review our policy below.<\/p><h3>1. Important Condition for Claims:<\/h3><p>Due to the nature of cosmetic and personal care products, all refund or exchange claims must be supported by clear evidence at the time of delivery:<\/p><p>&#8211; Any issue (damage, leakage, missing or incorrect item) must be reported immediately to the courier upon delivery.<br \/>&#8211; Clear photos or videos must be taken while the courier is present.<br \/>&#8211; Claims submitted without real-time proof at delivery may not be accepted.<\/p><p>This measure ensures product integrity, hygiene standards, and fair handling of all requests.<\/p><hr \/><h3>2. Eligibility for Returns &amp; Exchanges:<\/h3><p>Returns or exchanges are only accepted under the following conditions:<\/p><p>&#8211; The item is unused, unopened, and in its original packaging.<br \/>&#8211; The request is made while receiving the package from the courier.<br \/>&#8211; The issue meets the requirements outlined in Section 1.<br \/>Claims that are not reported and documented at the time of delivery may not be eligible for return or exchange, due to the sensitive nature of cosmetic products.<\/p><hr \/><p>For hygiene and safety reasons, we cannot accept returns on:<\/p><p>&#8211; Opened or used products.<br \/>&#8211; Items without original packaging or seals. &#8211; After the courier leaves.<\/p><hr \/><h3>3. Damaged or Incorrect Items:<\/h3><p>If you receive a damaged, defective, or incorrect product:<\/p><p>&#8211; You must inspect your order upon delivery.<br \/>&#8211; Any issue must be immediately reported to the courier.<br \/>&#8211; Clear photos must be taken at the time of delivery.<\/p><p>Once validated, we will arrange for a replacement or full refund at no additional cost.<\/p><hr \/><h3>4. Exchange Policy<\/h3><p>We offer exchanges for eligible items:<\/p><p>&#8211; Exchanges are subject to product availability.<br \/>&#8211; If the requested item is unavailable, a refund will be issued.<br \/>&#8211; Shipping fees for exchanges may apply unless the item is defective or incorrect and properly reported at delivery.<\/p><hr \/><h3>5. Refund Process<\/h3><p>Once your claim is reviewed and approved:<\/p><p>&#8211; Approved refunds will be processed within [5\u201310] business days.<br \/>&#8211; Refunds will be issued to the original payment method.<br \/>&#8211; Shipping fees are non-refundable, unless the return is due to our verified error.<\/p><hr \/><h3>6. Return Shipping<\/h3><p>&#8211; Customers are responsible for return shipping costs unless the item is faulty or incorrect and validated at delivery.<\/p><hr \/><h3>7. Order Cancellations<\/h3><p>&#8211; Orders can only be canceled before they are shipped.<br \/>&#8211; Once dispatched, the order will fall under this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exchange &amp; Refund Policy At EPTADERM, we are committed to ensuring your satisfaction with every purchase. Should your order not<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1055","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/pages\/1055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/comments?post=1055"}],"version-history":[{"count":0,"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/pages\/1055\/revisions"}],"wp:attachment":[{"href":"https:\/\/eptadermegypt.com\/ar\/wp-json\/wp\/v2\/media?parent=1055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}